Support

How can we help you today?

Find guides, tutorials, and support information all in one place.

Getting Started

Welcome to Tivaro! Setting up your account is quick and easy. Follow these basic steps to get started:

1. Create Account

Sign up with your email and set up your business profile.

2. Add Products

Add products manually or use our CSV import tool.

3. Start Selling

Open the POS screen and start ringing up sales.

4. Track Growth

View real-time analytics on your dashboard.

Guides & Tutorials

How to import inventory from a CSV file

Importing your inventory via a CSV file is the fastest way to get your products into Tivaro.

Steps:

  1. Download the template.
  2. Prepare your data (Name, Price, Stock).
  3. Upload the file in the Inventory module.
Download CSV Template

Setting up staff permissions and roles

Control who has access to your business data.

Administrator

Full access to all modules and settings.

Staff / Cashier

Limited to POS and inventory viewing.


Connecting a barcode scanner to the POS

Speed up your checkout process with a hardware scanner.

USB Scanners: Plug and play instantly.

Bluetooth Scanners: Pair in device settings first.

Just scan the item on the POS screen to add it to the cart.

Enterprise Support

Need direct help? Contact our support team through any of the following channels:

Facebook Messenger

m.me/tivaro.ph

Email Support

support@tivaro.shop

Priority Phone

+63 999 123 4567

Security & Privacy

We take your data security seriously. All your business information is encrypted and stored securely. We comply with the Data Privacy Act of 2012 (RA 10173).